Firstly please clear DNS cache on your operating system. Please choose your OSX version and enter the appropriate command in the terminal:

OSX Tiger (10.4)

lookupd -flushcache

OS X Leopard (10.5) and Snow Leopard (10.6)

sudo dscacheutil -flushcache

OS X Lion (10.7), Mountain Lion (10.8), Mavericks (10.9),

sudo killall -HUP mDNSResponder

OS X Yosemite (10.10) and El Capitan (10.11)

  • OS X v10.10 to 10.10.3:
sudo discoveryutil mdnsflushcache
  • OS X v10.10.4 and later, also 10.11:
sudo killall -HUP mDNSResponder

OS X Sierra (10.12) and High Sierra (10.13)

sudo killall -HUP mDNSResponder

Check if you can `ping desktop.timecamp.com`. If not, please provide your IP address so that we can investigate. If you can, continue.

In order to diagnose desktop application on your Mac please follow below-listed steps:

Open Finder and click in the menu: Go -> Go to folder

 

Then paste the following address into the address bar: ~/Library/Application Support/TimeCamp

Then create the new .txt file called “debugmode2.txt” inside the folder:
(you can create new file by making a duplicate of log.txt (CTRL-C, CTRL-V) file and changing it to debugmode2.txt)

Next please close the Timecamp application

Run the application again and allow it to run for 5 minutes

Then copy the log.txt file from the same folder and send it to us!


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