In order to diagnose desktop application please follow below steps:

Try to flush your DNS cache (both on your machine and router)

  • For newer versions of Ubuntu try: `sudo systemd-resolve –flush-caches`
  • For older versions try: `sudo /etc/init.d/dns-clean start`

Check if you can `ping desktop.timecamp.com`. If not, please provide your IP address so that we can investigate. If you can, continue.

 

Check if the app can connect properly. If it can, problem solved. If it cannot, but you could ping our desktop endpoint, try to run diagnostics as shown in the next step.

Enable debug logs. To do that on Ubuntu, go to `~/.timecamp/` and create a `debugmode2.txt` file.
You can do that from terminal, just enter: `touch ~/.timecamp/debugmode2.txt`.
Restart the app. Try to login again, and let it run for 5 minutes.  After you do that, close the app and send us log.txt file from `~/.timecamp/log.txt` (our email address: support@timecamp.com)


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