In order to diagnose desktop application please follow below-listed steps:

Firstly please clear DNS cache on your operating system. Please choose your Windows version and enter the appropriate command in the terminal:

Windows 10
1. Right click on the start menu and choose Command Prompt (Admin) from the pop-up menu.
2. enter the command ipconfig /flushdns

Windows 8 / Windows 8.1
1.  enter “cmd” in the Windows search bar.
2. Right click on Command Prompt and click Run as administrator
3. enter the command ipconfig /flushdns

Windows Vista / Windows 7
1. Click the start button and go to Start -> All Programs -> Accessories -> Command Prompt
2. right click on the command prompt application and choose “Run as Administrator”
3. enter the command ipconfig /flushdns

Windows 98/NT/2000/XP
1. Open up a command prompt (Start -> Run > cmd.exe -> and press OK).
2. enter the command ipconfig /flushdns

Go to the command line (same as described in the step1) Check if you can `ping desktop.timecamp.com`. If not, please provide your IP address so that we can investigate. If you can, continue.

Go to Explorer and paste following address into the address bar  “%userprofile%\AppData\Local\TimeCamp”

how1

Then create the new txt file called “debugmode2.txt” inside the folder

debugmode1

Then please close the timecamp application

how2

Run the application again and allow it to run for 5 minutes

Then copy the log.txt file from the same folder and send it to us

how3


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