Desktop application

Diagnosing desktop application Windows/MacOS/Ubuntu

1882 views 15 July 2019 1

This article describes the classic version of our desktop application. If you’re using the new version of our app, these instructions do not apply

IMPORTANT: While diagnosing, wait until the issue occurs. The application needs to run in the debug mode as described below for logs to include information we’ll need.

Diagnosing Desktop App on Windows

In order to diagnose desktop application please follow below steps:

1. Go to Explorer and paste following address into the address bar “%localappdata%\TimeCamp”

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2. Create the new .txt file called “debugmode2.txt” inside the folder.

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3. Then please close the TimeCamp application.

4. Run the application again and allow it to run until a certain problem will occur again.

5. Then copy the TimeCamp.g3log.xxxxxxxx-zzzzzz.log files from the same folder and send it to us.

Note: If you can’t find the TimeCamp.g3log files, you might be using an outdated version of our desktop application. Please send us the log.txt file instead. We also strongly suggest updating the desktop application.

Diagnosing Desktop App on MacOS

In order to diagnose desktop application on your Mac please follow the below steps:

Open Finder and click in the menu: Go -> Go to the folder

Next, paste the following address into the address bar: ~/Library/Application Support/TimeCamp

Then create the new .txt file called “debugmode2.txt” inside the folder:
(you can create the new file by making a duplicate of loopLog.txt (CMD-C, CMD-V) file and changing it to debugmode2.txt)

Next, please close the TimeCamp application.

Run the application again and allow it to run for 5 minutes – until the problem will appear.

Then copy the TimeCamp.g3log.xxxxxxxx-zzzzzz.log files from the same folder and send it to us!

Note: If you can’t find the TimeCamp.g3log files, you might be using an outdated version of our desktop application. Please send us the log.txt file instead. We also strongly suggest updating the desktop application.

Diagnosing Desktop App on Unix systems

Type in terminal: `touch ~/.timecamp/debugmode2.txt`, and send us the .log files after the issue occurs again.

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