Desktop application

Diagnosing desktop application Windows/MacOS/Ubuntu

203 views 17 April 2018 1

IMPORTANT* While diagnosing, wait until the issue occurs.

DIAGNOSING DESKTOP APP ON WINDOWS

In order to diagnose desktop application please follow below steps:

1.Go to Explorer and paste following address into the address bar  “%userprofile%\AppData\Local\TimeCamp”

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2. Create the new txt file called “debugmode2.txt” inside the folder

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3. Then please close the TimeCamp application

4. Run the application again and allow it to run until the certain problem will occur again.

5. Then copy the log.txt file from the same folder and send it to us

 

DIAGNOSING DESKTOP APP ON MACOS

In order to diagnose desktop application on your Mac please follow below steps:

Open Finder and click in the menu: Go -> Go to the folder

Next- paste the following address into the address bar: ~/Library/Application Support/TimeCamp

Then create the new txt file called “debugmode2.txt” inside the folder:
(you can create the new file by making a duplicate of log.txt (CTRL-C, CTRL-V) file and changing it to debugmode2.txt)

Next please close the Timecamp application

Run the application again and allow it to run for 5 minutes- until the problem will appear.

Then copy the log.txt file from the same folder and send it to us!

 

DIAGNOSING DESKTOP APP ON UBUNTU

Type in terminal: `touch ~/.timecamp/debugmode2.txt`, and send us the txt files after the issue occurs again.

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