Integrations

Zendesk integration

721 views 22 January 2020 1

Zendesk is a leading, innovative customer support platform, which allows you to connect and provide help to your customers on personal level.

step1

Note: to enable the integration you’ll need administrator’s privileges. To start the integration login to your TimeCamp account go to the Settings (1). Navigate to the Addons bookmark (2).

step2

Find Zendesk on the list of available addons and click on “Enable” button.

step3

Enter your Zendesk’s URL and click on the green Enable the integration button. We’re looking for the part before .zendesk.com – if you’re not sure about this one, the easiest way would be to login to your Zendesk account and check the address by yourself.

step4

You’ll be redirected to Zendesk (it would be a good idea to be logged into Zendesk already) and asked for a confirmation to enable the integration. Click on the black “Allow” button.

step5

You’ll be redirected back to TimeCamp. Optionally, you can import Zendesk organizations as clients into TimeCamp, if you plan to use our invoicing add-on.

step6

TimeCamp will automatically import your tickets for you to track time on. From now on you will be able to track the time spent on each assignment. Go to Project Management page. Note that all tickets are already there, under the main project simply called “Zendesk”. You can now track time using TimeCamp’s timesheets, or using our mobile or desktop applications.

step7

Note that your tickets’ IDs, along with requester’s email address, will also be automatically imported as keywords added to TimeCamp’s tasks.
This way, you can track time spent on them automatically, using our desktop application.

step8

We’ve also created a special Zendesk app you can install, if you wish to track time on your tickets directly from Zendesk. To add app to your account, go to Zendesk marketplace and search for TimeCamp Timer. Click on the Install app button.

Adjust your settings and click on Install button.

step9

After the installation is done, TimeCamp app widget will appear on the right side of your screen when you navigate to your tickets. First thing you’d need to do is login using your TimeCamp credentials.

From now on, you’ll be able to start timer directly in Zendesk.

Check our integration page – Zendesk

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