What should I do if some users cannot get the TimeCamp desktop application working on both Mac and Windows?

If some users are experiencing issues with the TimeCamp desktop application on both Mac and Windows, first ensure that they have downloaded the correct version for their operating system (DMG for Mac, EXE for Windows). Check if they have the necessary system requirements and administrative rights to install the application. If the problem persists, contact TimeCamp support with detailed information about the issue, including any error messages and the steps taken to troubleshoot so far. Our team will assist you in resolving the issue promptly.

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