The company needed to improve its hourly billing system as consultants sometimes worked beyond expected hours, and this necessitated requests for Mirador to ask their clients for extra payment. By using TimeCamp to track work hours, Mirador achieved more accurate billing, increased client satisfaction, and streamlined timesheet submissions and meeting planning.
Data protection for healthcare
For project time tracking
50-99
United Kingdom
Lots of positive feedback
Daily time savings on filling up timesheets
No data lost due to being offline
Mirador Analytics specializes in analyzing the risk of data disclosure in healthcare. They offer advice, statistical analysis, and their own automated solutions, which can grow with customer needs, to help healthcare organizations show that people's records are de-identified enough to keep their privacy safe.
Around 60 employees at Mirador Analytics support clients throughout the de-identification process, and work alongside the legal and privacy teams, to make sure that maximum privacy is reached.
In November 2021, Mirador Analytics was acquired by Datavant, the leader in data logistics for healthcare. Alongside the Mirador team, they announced their Privacy Hub offering to raise the bar for patient privacy and compliance across the healthcare industry.
Each month, Mirador Analytics assigns a set number of hours to each client. The company's consultants aim to complete projects within the designated time frames. But what if the hours are exceeded for some reason?
How should the consultants communicate the need for additional payment to the client? And how can they prove it was necessary?
Project managers at Mirador faced all these dilemmas, which inspired them to start using a time tracking app. The first tracker they used was too complicated for employees, only to exacerbate their existing struggle with timekeeping.
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The right time tracker matters
Mirador wanted their ideal time tracker to include a feature that separates time logs for in-house projects and trainings from those for client work. This would help their management to easily distinguish billable from non-billable work on their performance reports.
Time tracking, to be effective, must first of all be easy to use. The time tracker Mirador Analytics used before wasn't designed for that, so keeping track of time was tiring and often caused mistakes. Plus, if the internet went down while logging hours, the system might lose the data, which was a major issue.
Being able to export data for other metrics was a big part of why they needed time tracking software. The old tool's user interface wasn't great for tracking time since it was mainly built for managing projects.
Fortunately, they came across TimeCamp!
Our software's interface is easy to set up so the implementation went smoothly. The experts at Mirador Analytics decided to create extensive project structures in TimeCamp, making it easy to track time for particular clients or tasks.
TimeCamp's custom views feature helps project managers see how much time is spent on each project. They can also check each staff member's time to make sure they're balancing client work with personal development.
Mirador Analytics managers say that TimeCamp software has eliminated time loss problems they experienced with the previous system. This improvement lets them bill clients accurately.
I love the customizable time view - this allows us to track client hours used to their contractual agreements, as well as to provide our clients with an overview of how time is spent across their ongoing projects. We can also see how client hours fluctuate month-to-month, which allows us to better pre-emptively plan resource assignments. The whole system is user-friendly and easy to navigate around, even for new starts.
Emma Playford
Head of Client Management at Mirador AnalyticsSince Mirador Analytics began using TimeCamp, each department has found it beneficial for daily tasks. Data scientists appreciate the timer feature, which tracks their entire workday automatically, eliminating the need for manual timekeeping.
Project Managers value the ability to schedule meetings in advance or use Google Calendar integration to efficiently manage timesheets, freeing up time for other responsibilities.
Custom reports have streamlined client reporting, allowing for quick preparation of summaries by task or team. Additionally, these reports can be easily exported in any preferred format.
Positive feedback: Our best reward
Hearing positive feedback from the company's employees and managers is the ultimate validation for us. Mirador Analytics is clearly pleased with the outcomes they're seeing with TimeCamp.
Project Managers save time as meetings automatically sync from their calendars to timesheets. Data Scientists enjoy the simplicity of the system, avoiding the hassle of constantly engaging with the time tracker while working, even offline. Plus, if needed, a customized report with all necessary details can be swiftly prepared for clients in just a few minutes.
