DWS Services used TimeCamp to address two main issues: providing field workers with a simple mobile app for logging hours and unifying HR and departmental timesheets into one system. TimeCamp brought simplicity and functionality, generally leveling up their business operations.
Wind farms maintenance
For project time tracking
50-99
Across Europe
Poland
Streamlined reporting system for HR and managers
Reduced number of mistakes (time tracking)
Easy time tracking system
DWS Service is a Polish wind turbine maintenance company operating across Europe. Their service team works in remote locations, carrying out repairs, oil changes, endoscopy, and more. With over 70 employees and a growing pool of subcontractors, DWS recognized the need to standardize HR management.
Similar to many service companies, DWS needs to bill accurately for the hours their employees work. Clients pay for completed jobs, and the company compensates employees for their time. To stay profitable, actual work time should be less than they initially estimated.
At DWS, the remote maintenance team is the source of revenue, so field ops need to track their work down to the minute. As you can imagine, discrepancies in time logs were common. With the challenges of working at great heights and staying sharp at all times, accurately tracking work hours can be quite difficult.
DWS Service faced several challenges with its previous time tracking system, which relied on Excel spreadsheets. Before implementing TimeCamp, field operatives took notes of their work hours and sent these as reports. These reports included hours that could be billed to clients and details about the work done and any issues encountered.
Managers received reports about client-billable hours, while HR received reports about total working hours, including overtime. This separation led to inconsistencies. For example, clients were billed for 8 hours, but HR records showed employees worked 12 hours (8 regular + 4 overtime). The two systems (managerial and HR) were not integrated, causing inaccurate reporting. Employees often didn't report extra hours to managers because of the separate reporting processes.
Try for free
DWS Service needed a unified time reporting system that enabled managers to analyze and investigate discrepancies in reported hours. TimeCamp turned out to be the perfect solution, providing the necessary features of time tracking in projects and tasks, attendance, and report export.
DWS's employees, most of whom work in the field, can track their working hours using the TimeCamp mobile app, simplifying the reporting process and reducing the likelihood of mistakes.
Analyzing and paying attention to seemingly insignificant details can lead to significant profits. Even a small error or omission in time tracking can result in a loss for the company. As the cost of one technician's working hour is more than the cost of TimeCamp for the entire month, it is enough that the employee would forget to report about staying an extra 15 minutes for 4 days and TimeCamp pays for itself.
Marek Wiśniewski
Wind Power Operation & Maintenance ManagerDWS Wind Turbine ServiceTimeCamp helped DWS Service standardize time tracking, minimize billing errors, and manage subcontractor hours effectively. It offered a reliable method to track employee hours and generate accurate, exportable reports.
Implementing TimeCamp immediately improved communication and data accuracy at DWS Services. The best part? The reports were unified, making work more manageable for managers, accountants, and HR.
By using TimeCamp, the company made reported hours more reliable and quickly fixed any mistakes. Managers and accountants no longer have to deal with separate spreadsheets, and the system keeps track of different employee pay rates, including regular and overtime pay.
