Freshdesk Time Tracker


Freshdesk Time Tracker

Free to try time tracking for any client on Freshdesk








Track time on any client without leaving Freshdesk



time tracking software Bring time tracking into Freshdesk.

time tracking software Gain insight into projects.

time tracking software Used by thousands of users.

time tracking software Great for teams.

time tracking software Timesheets.

time tracking software Approvals.





"Timecamp has become an essential part of my work flow. I am very happy to be able to track time in this way as I have tried many, many tools and integration with Freshdesk is the simplest and easiest to use."



Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.



You can integrate Freshdesk with TimeCamp directly:



Freshdesk integration allows you to import and track time on all created tickets. Manage your time and generate valuable reports by monitoring how much time you need to take care of reported issues.

Freshdesk Time Tracker

Note: to enable the integration you’ll need administrator’s privileges. To start the integration login to your TimeCamp account go to the Settings (1). Navigate to the Addons bookmark (2).

Freshdesk Time Tracker Freshdesk Time Tracker

Find Freshdesk on the list of available addons and click on “Enable” button.

Freshdesk Time Tracker Freshdesk Time Tracker

On a separate bookmark, login to your Freshdesk account. We’ll need to copy your API key from Freshdesk – unique to each user. Click on your avatar in right-upper corner to expand drop-down menu. Enter “Profile Settings” page.

We’ll also need Helpdesk’s name you’ve chosen while creating it. If you’re not sure what it is, take a look at URL address in your web browser, after logging into your Freshdesk account. We’re looking for the part before ‘.freshdesk.com‘ (3). Memorize this one.

Freshdesk Time Tracker Freshdesk Time Tracker

Your API key is located on the right side, under the password change panel. Copy it.

Freshdesk Time Tracker Freshdesk Time Tracker

Go back to TimeCamp.

Enter previously mentioned helpdesk’s name and paste your API key on integration’s settings page. Click on green “Enable the integration” button.

Freshdesk Time Tracker Freshdesk Time Tracker

TimeCamp will automatically import all of your tickets. From now on you will be able to track the time spent on each assignment. Go to Project Management page. Note that tickets are already there, under the main project simply called “Freshdesk”. You can now track time using TimeCamp’s timesheets, or using our mobile or desktop applications.

Freshdesk Time Tracker