Know how much time you usually work on each ticket.
With TimeCamp Chrome Plugin, you can track time for LiveAgent tickets without leaving your favorite tool.Track time in Chrome Track time in Edge
Have you ever wondered how much time you usually spend working on each ticket? Now you can do it automatically - the TimeCamp Chrome plugin tracks time in the background.
One glance at the reports is enough to find out which activities are the most time-consuming. Eliminate them and save more hours for what’s essential when it comes to effective customer service.
Install our Chrome plugin, log into your account on the sign-in for the new one and start tracking time without leaving LiveAgent with just a few simple steps.
Once you’ve logged hours for tasks in LiveAgent with our Chrome Plugin, time entries immediately appear in TimeCamp. You can be sure you’ll never miss any minute of your precious time.
Note: If you don't have a TimeCamp account, click here to register for a free 14-day trial. Also, you'll need administrator privileges in LiveAgent. If you already have our plugin, update it in the Connected apps of the Settings in your Atlassian account, or just request the update from your administrator.
Here's our 4-step breakdown on how to use time tracking in LiveAgent thanks to TimeCamp:
Go to Chrome Web Store and add out TimeCamp plugin to your browser.
Log in to your TimeCamp account.
Find the familiar green “Start timer” button in the Ticket view.
Click the button, choose the task you want to track time for, and start the timer.