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Zendesk + TimeCamp integration

Automatic time tracking app for Zendesk tickets for better productivity & billing clients.

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Connect Zendesk with TimeCamp
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How it works

Install TimeCamp time tracking plugin from Zendesk Marketplace on your account and track time to Zendesk ticket's with one click!

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Easy time tracking for Zendesk tickets

With TimeCamp time tracking Zendesk Plugin you can track time spent on a ticket with one click. Just press TimeCamp button on your ticket and we'll do the rest for you. Generate timesheets basing on your Zendesk time.

Zendesk time tracking reports

With TimeCamp robust reporting you can see total time spent by teams or agents per client and ticket from Zendesk. Export your time tracking data to Excel, PDF or share it with email or link to your client.

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Desktop time tracking

Install TimeCamp desktop app, select the client ID and ticket and track time in the background. Our desktop time tracking app can also track time spent in Zendesk, other apps & websites.

Assign budget to clients and tickets

Set up time budget, that agents can spent on clients or tickets for better control of the profitability of your processes. In reports you can see how much time is already in use and what's left in the budget.

Invoice your time

Import your clients from Zendesk to TimeCamp app. Assign billing rates to your employees or clients. Generate invoices based on time spent on resolving their tickets.

Easy setup

Note: If you don't have a TimeCamp account, click here to register for a free 14-day trial.

Below you can find how to enable the integration:

1

Enable Zendesk integration on your TimeCamp account.

2

Get TimeCamp time tracking plugin from Zendesk marketplace.

3

Enjoy tracking time automatically from the Zendesk ticket.

Empower the productivity of your Customer Service with time tracking. Get your TimeCamp now.

Benefits include

  • Timer inside of Zendesk tickets
  • Desktop app to track time automatically
  • Easy manual modification of time entries

  • Check time spent by team, agent, Zendesk client, ticket
  • Automatical email reports
  • Export reports to Excel, PDF, or share the report with link

  • Track time spent on apps & websites for a better view of team productivity
  • Make screenshots for better transparency

  • Limit time budget per client or ticket
  • Assign billing rates to your agents or clients
  • Generate invoices based on time spent for your clients

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One simple tool to measure everything your business needs.

Remember, you can't improve something if you're not measuring it! If you're tired of the constant guessing, give TimeCamp a go!